Customer Service Officer Job at Talent and Skills Africa Consulting LLC


Talents and Skills Africa Consulting is a leading HR outsourcing and business support solutions provider in Nigeria providing a comprehensive range of outsourcing services from People Outsourcing to Business Process Outsourcing

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We are recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location: Lagos
Employment Type: Full-time

Job Descriptions

  • Manage large amounts of incoming phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Educational Requirements / Qualifications

  • A degree in any relevant/related discipline
  • Minimum of 2 years work experience in Customer support role.

Job Requirements:

  • Proven customer support experience or experience as a Client Service Representative
  • Smart professional with good knowledge of Microsoft office suite
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Method of Application
Interested and qualified candidates should send their Applications to: info@talentsandskills.net copying hr@talentsandskills.net with subject as stated above.

Click here to Apply