Customer Service Officer Job at Uncle Stan's Food

Uncle Stans Food is a quick service restaurant (QSR) , a fast-food model built for speed and convenience, featuring a limited, standardized menu of items like small shops or pizza. Operating primarily through counter-service and drive-thrus, it focuses on rapid food assembly from pre-prepared components, ensuring consistent, affordable meals delivered in minutes. Our functional, casual environment prioritizes efficient turnover over prolonged dining, making it a dominant global industry by fulfilling the demand for reliable, on-the-go satisfaction.

We are recruiting to fill the position below:

Job Position: Customer Service Officer 

Job Location: Lekki-Osapa, Lagos
Employment Type: Full-time

Job Description

• Provide exceptional customer service through phone, email, and online channels.
• Actively listen to customer inquiries and concerns, demonstrating empathy and understanding.
• Resolve customer issues promptly and efficiently, exceeding expectations whenever possible.
• Follow established protocols and procedures for handling customer interactions.
• Accurately document customer interactions and maintain detailed records.
• Identify and escalate complex issues or complaints to the appropriate team.
• Upsell and cross-sell products and services to enhance customer satisfaction and revenue.
• Contribute to positive customer reviews and brand reputation.
• Proactively seek feedback from customers to identify areas for improvement.
• Stay up-to-date on company policies, products, and services.
• Adapt to changing customer needs and situations with a positive and professional attitude.
• Work effectively within a team environment to achieve customer service goals.
• Maintain a positive and professional demeanor even in challenging situations.
• Participate in ongoing training and development to enhance customer service skills.
• Contribute to a positive and supportive work environment for colleagues.

Requirements

• Candidates should possess an OND qualification with 2 - 3 years of work experience.

Method of Application 
Interested and qualified candidates should send their CV to: emmy@unclestansfoods.com using the Job Position as the subject of the email.