Customer Service Personnel (Field Technician - Motorcycle and Power Product) Job at Honda Manufacturing Nigeria Limited

Honda Manufacturing Nigeria Limited (HMN), founded in 1979, is a leading participant in Nigeria's power products sector and a division of Honda Motor Co., Japan. HMN manufactures and distributes a wide range of motorbikes, portable generators, water pumps, and general-purpose engines from its cutting-edge production facility at KM 6 on the Ota-Idiroko Road in Ota, Ogun State.

We are recruiting to fill the position below:

Job Position: Customer Service Personnel (Field Technician - Motorcycle and Power Product)

Job Location: Lagos
Employment Type: Full-time

Key Responsibilities

• Monitor and analyze market trends and customer feedback related to motorcycles and power products.
• Handle customer complaints and technical issues, providing timely and effective resolutions.
• Manage warranty applications and claims with accuracy and efficiency.
• Provide accurate product information and support across customer channels.
• Collaborate with internal teams (sales, service, logistics, etc.) to resolve customer concerns and enhance service quality.
• Respond to customer inquiries via phone, email, and live chat.
• Record and maintain detailed documentation of customer interactions and feedback.
• Identify recurring issues and recommend process improvements.
• Work closely with sales and product teams to improve customer satisfaction.
• Stay updated on product features, specifications, and market developments

Skills & Qualifications

• Proven experience in customer service, preferably within the motorcycle or power products sector.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to multitask, prioritize, and work effectively in a fast-paced team environment.
• Strong analytical ability and attention to detail.
• Proficiency in using customer support software and basic office tools (e.g., MS Office, CRM systems).

Method of Application
Interested and qualified candidates should send their Resume and Cover Letter to: hrsrc@honda-eu.com using the Job Position as the subject of the mail.