Customer Service Representative (Cake, Pastry & Drinks Sales) Job at Logisoft Solutions

BrainyHRM by Logisoft Solutions is dedicated to building inclusive and engaging work cultures, grounded in collaboration, respect, and empowerment. We're not just a recruitment firm; we're passionate about connecting Nigeria's ambitious talent with innovative SMEs. Take the next step in shaping the future of work – find your ideal opportunity with us.

We are recruiting to fill the position below:

Job Position: Customer Service Representative (Cake, Pastry & Drinks Sales)

Job Location: Lekki Phase 1 / Ikoyi, Lagos
Employment Type: Full-time

Key Responsibilities

• Respond promptly and professionally to all customer inquiries via Phoneand Social Media Platforms.
• Assist customers in placing orders and selecting products that suit their preferences and occasions.
• Accurately process all customer orders with specified hours.
• Keep customers informed about new product offerings and promotions.
• Liaise with the kitchen team to confirm production timelines and meet delivery deadlines.
• Help coordinate daily and weekly production schedules to align with order demands.
• Ensure all cakes and pastries are properly packaged for pick-up or delivery.
• Conduct follow-ups post-purchase to ensure satisfaction and address any concerns.
• Oversee and ensure timely pick-up or delivery of customer orders.
• Maintain and update the customer database to support targeted communications and loyalty programs.

Position Objective

• To ensure exceptional customer service by efficiently managing allorders, providing tailored product recommendations, and enhancing overall customer experience.
• The role is critical in driving customer satisfaction, repeat patronage, and smooth coordination between the sales and kitchen teams.

Method of Application
Interested and qualified candidates should send their Cv to: logisoftsolutions.ng@gmail.com using the Job Position as the subject of the mail. 

Note 

• Ensure you live around Admiralty Road, Lekki Phase 1 or Macpherson, Ikoyi.
• Must be available to work on weekends.