Customer Service Representative Intern Recruitment at Quickmove.com.ng

Quickmove.com.ng is Nigeria’s preferred office & home relocation/ moving company in Lagos Nigeria. Our record of successful moves, teams of professional movers and packers, and dedicated customer support have made us the preferred property movers in Lagos Nigeria for residential moves, furniture moves, equipment moves, interstate moves and office moves with the best packing and unpacking, loading and unloading practices.

We are recruiting to fill the position below:

Job Position: Customer Service Representative Intern
Job Location: Gbagada, Lagos
Employment Type: Full-time

Job Summary

• We are looking for a Customer Service Representative Intern with excellent communication and interpersonal skills.

Job Description

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support
• Work with customer service managers to ensure proper customer service is being delivered.

Job Requirements

• Interested candidates should possess relevant qualifications.
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent verbal and written communication skills
• Ability to multitask, prioritize, and manage time effectively
• Applicants must be comfortable using computers.
• Ability to stay calm when customers are stressed or upset.
• Must be available to work occasionally at nights, holidays and weekends
• Familiarity with all of the goods and services offered by the company.

Salary
N50,000 - N80,000 monthly.

Method of Application
Interested and qualified candidates should send their CV and Cover Letters to: hr@quickmove.com.ng using the Job position as the subject of the email.

Note

• Applicants must be based in Lagos. Living within close proximity to Gbagada is a plus.
• Applicants must be ready for an interview and aptitude test which will be conducted online