Customer Service Representative Job at Adins Academy

Adins Academy is a dynamic and multifaceted company providing services across Information and Technology, General Contracts, General Merchandise, and Online Solutions. In addition to our core offerings, we are also actively engaged in Recruitment, HR Consulting, and Talent Acquisition services.

We specialize in helping businesses, both local and international - find, assess, and hire the right talent to meet their workforce needs. Our recruitment services are tailored to meet industry-specific demands, ensuring our clients get access to highly skilled and vetted professionals. From sourcing entry-level candidates to executive-level placements, we act as a trusted partner in every step of the hiring process.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Wuse 2, Abuja (FCT)
Employment Type: Full-time (On-site)

Responsibilities

• Make outbound calls or send messages to assigned customers to build up solid and excellent relationships.
• Achieve sales targets and outcomes within the specified time frame.
• Develop and maintain relationships with new and existing clients.
• Present, promote, and sell services using solid arguments to prospective customers.
• Proficiently grasp relevant job knowledge, promptly and accurately handle customer demands, and quickly and efficiently resolve user issues within specified time frames to enhance customer retention and satisfaction.
• Assist in resolving customer problems and provide real-time technical support for first-line troubleshooting.
• Proactively identify, summarize, and verify potential issues through clients’ feedback, pass on the problems to relevant departments for follow-up, or propose effective suggestions to assist in business optimization.
• Keep up-to-date with product knowledge, market trends, and competitors.
• Provide regular reports on sales activities, opportunities, and results.
• Handle tasks assigned by supervisors.

Job Requirements

• At least 2 years o experience working in Sales with sales targets.
• Required language:? English (MUST BE?fluent in spoken and written).
• Candidate must have a PC to take the interview and also work with when hired.
• Fluency in one of these: Hausa, Yoruba, and Igbo is beneficial.
• Excellent interpersonal and negotiation skills
• Demonstrates resilience under pressure, excellent problem-solving capabilities, and strong multi-tasking skills.
• Strong understanding of trading, investment, cryptocurrency, and futures markets.
• Empathetic and patient when dealing with challenging customer interactions.
• Experience working in Fintech or other online industries will be an added advantage.
• Candidates will be working on-site in Abuja, Nigeria.

Benefits

• Salary: N100,000 - N150,000 Monthly + Weekly Commission + Monthly Transportation Subsidy
• Commission is paid monthly based on performance
• Transport subsidy
• Extensive career development opportunities.

Method of Application
Interested and qualified candidates should send their CV to: happy@tradev-group.com using the Job Position as the subject of the mail.