Customer Service Representative Job at Aldelia Group

Aldelia Group - One of our clients in the Manufacturing industry is recruiting suitably qualified candidate to fill the position below:

Job Position: Customer Service Representative
Job Location: Lagos

Job Description

• We are looking for a Customer-oriented Service Representative who will be responsible for optimizing customer experience by possessing solid knowledge of products, processes and should also possess ability to proffer solutions/resolve complaints in a timely fashion and in accordance with Company’s guidelines.

Person Specification

• B.Sc. in a Social Science discipline
• Minimum of 5 years for the same or similar role
• Manufacturing experience is an added advantage

Skills required for the role:

• Excellent communication skills - oral, written and interpersonal
• Analytical and problem-solving skills
• Teamwork and collaboration
• Proficiency with MS Office packages (Excel & Word) & ERP System ( SAP R3/SAP B1 is an added advantage)
• Ability to carry out customer reconciliations
• Teach-ability and ability to deliver timely and accurate results under relative pressure
• High drive and passion for excellence

Remuneration
The compensation and benefits are very competitive and negotiable depending on years of relevant experience and exposure.

Method of Application
Interested and qualified candidate should send their CV to: jayne.anyanwu@aldelia.com with the following information "Current Salary, Expected Salary, Date of Birth, Notice Period" with the Job title as the email subject.