Customer Service Representative Job at Aldelia Group
Aldelia Group - Our client is an online shop for all Fashion and High-Tech needs. They offer a wide selection of products including but not limited to Men & Women's Fashion, Mobile Phones, Computers, Electronics, Home Appliances and many more, bringing them right to your doorstep.
They are recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Lagos Mainland, Lagos
Employment Type: Contract
Onsite work mode: Monday – Friday
About the Role
- We need a call-centre based customer service representative to handle customer enquiries and complaints, in a way that is reflective of our luxury brand.
- Reporting to the customer service supervisor and manager, working in our dynamic customer service team.
Responsibilities
- Communicate with customers, answer queries and resolve problems
- Build strong relationships with customers and promote our brand
- Understand and convey technical product information to customers
- Advise on company information and processes, as well as deals and promotions
- Handle and resolve customer complaints with understanding and diplomacy
- Provide product and service recommendations based on customer needs
- Process telephone orders and complete customer transactions
- Utilise the internal customer management software to track all order processes
Requirements
Essential:
- Exceptional verbal communication skills
- Excellent people skills and the ability to build relationships with customers
- Strong problem-solving abilities and the desire to create positive customer experiences
Preferred:
- 1-2 years of experience in a phone-based customer service role is an added advantage.
- OND, HND, or B.Sc Qualification required.
Method of Application
Interested and qualified candidates should send their CV to: stella.philip@aldelia.com using the Job Position as the subject of the email.
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