Customer Service Representative Job at Aldelia Group

Aldelia Group - Our client is an online shop for all Fashion and High-Tech needs. They offer a wide selection of products including but not limited to Men & Women's Fashion, Mobile Phones, Computers, Electronics, Home Appliances and many more, bringing them right to your doorstep.


They are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lagos Mainland, Lagos
Employment Type: Contract
Onsite work mode: Monday – Friday

About the Role

  • We need a call-centre based customer service representative to handle customer enquiries and complaints, in a way that is reflective of our luxury brand.
  • Reporting to the customer service supervisor and manager, working in our dynamic customer service team.

Responsibilities

  • Communicate with customers, answer queries and resolve problems
  • Build strong relationships with customers and promote our brand
  • Understand and convey technical product information to customers
  • Advise on company information and processes, as well as deals and promotions
  • Handle and resolve customer complaints with understanding and diplomacy
  • Provide product and service recommendations based on customer needs
  • Process telephone orders and complete customer transactions
  • Utilise the internal customer management software to track all order processes

Requirements
Essential:

  • Exceptional verbal communication skills
  • Excellent people skills and the ability to build relationships with customers
  • Strong problem-solving abilities and the desire to create positive customer experiences

Preferred:

  • 1-2 years of experience in a phone-based customer service role is an added advantage.
  • OND, HND, or B.Sc Qualification required.

Method of Application
Interested and qualified candidates should send their CV to: stella.philip@aldelia.com using the Job Position as the subject of the email.




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