Customer Service Representative Job at Basic Consumers Kash
Basic Consumer Kash Ebonyi Cooperative Society Limited - We are the second largest co-operative in Nigeria with more than 2 million active memebrs and about 2800 staff strength. loifting raised hands through financial instruments.
We are recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Abakiliki, Afikpo, Onueke, Ishielu, IVO - Ebonyi
Employment Type: Full-time
- We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
- To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers
Customer Service Representative Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements
- High school diploma, general education degree, or equivalent.
- Must have 2-5 years work experience.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
N25,000 - N40,000 / Month.
Method of Application
Interested and qualified candidates should forward copies of their CV / Credentials to: firstname.lastname@example.org using the "Job title" as subject of the email.
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