Customer Service Representative Job at Basic Consumers Kash

Basic Consumer Kash Ebonyi Cooperative Society Limited  - We are the second largest co-operative in Nigeria with more than 2 million active memebrs and about 2800 staff strength. loifting raised hands through financial instruments.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Abakiliki, Afikpo, Onueke, Ishielu, IVO - Ebonyi
Employment Type: Full-time

Job Description

  • We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
  • To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers

Customer Service Representative Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements

  • High school diploma, general education degree, or equivalent.
  • Must have 2-5 years work experience.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

N25,000 - N40,000 / Month.

Method of Application
Interested and qualified candidates should forward copies of their CV / Credentials to: using the "Job title" as subject of the email.

Click here to Apply