Customer service Representative Job at Bricklane Consulting
Bricklane Consulting Firm, a recruitment consulting firm, is recruiting suitably qualified candidates to fill the position below:
Job Position: Customer service Representative
Job Location: Chevron, Lagos
Employment Type: Full-time
Job Description
- Respond to customer inquiries via phone, email or chat in a courteous and timely manner. Keeping front desk tidy and presentable with all necessary material
- Knowledge of principles and process for providing customer service. This includes; customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
- Maintain accurate records of customer interactions, transactions and inquiries in our CRM system.
- Stay knowledgeable- about products/services, pricing and company policies to provide accurate information.
- Contribute to development and customer satisfaction of the company and work with the team to strategically execute main goals which is growth.
- Greeting and welcoming desks as they approach the front desk.
- Collaborate with other departments to escalate and resolve complex customer problems.
- Collect, monitor, Handle and resolve customer complaints and issues with empathy, professionalism and maintain a high degree of client satisfaction.
- Uphold our company's commitment to delivering exceptional customer experiences
Requirements
- Candidates should possess an SSCE / OND / NCE qualification.
- Strong problem - solving and decision-making abilities.
- Excellent time management and
- organizational skills.
- proficiency in using Microsoft office suite
- Proven Experience as a customer service representative
Method of Application
Interested and qualified candidates should send their CV to: bricklanerecruitment@gmail.com using the Job Position as the subject of the email.
Note: Candidates residing around Lekki/Ajah will be prioritized.
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