Customer service Representative Job at Bricklane Consulting

Bricklane Consulting Firm, a recruitment consulting firm, is recruiting suitably qualified candidates to fill the position below:

Job Position: Customer service Representative

Job Location: Chevron, Lagos
Employment Type: Full-time

Job Description


  • Respond to customer inquiries via phone, email or chat in a courteous and timely manner. Keeping front desk tidy and presentable with all necessary material
  • Knowledge of principles and process for providing customer service. This includes; customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
  • Maintain accurate records of customer interactions, transactions and inquiries in our CRM system.
  • Stay knowledgeable- about products/services, pricing and company policies to provide accurate information.
  • Contribute to development and customer satisfaction of the company and work with the team to strategically execute main goals which is growth.
  • Greeting and welcoming desks as they approach the front desk.
  • Collaborate with other departments to escalate and resolve complex customer problems.
  • Collect, monitor, Handle and resolve customer complaints and issues with empathy, professionalism and maintain a high degree of client satisfaction.
  • Uphold our company's commitment to delivering exceptional customer experiences

Requirements

  • Candidates should possess an SSCE / OND / NCE qualification.
  • Strong problem - solving and decision-making abilities.
  • Excellent time management and
  • organizational skills.
  • proficiency in using Microsoft office suite
  • Proven Experience as a customer service representative

Method of Application
Interested and qualified candidates should send their CV to: bricklanerecruitment@gmail.com using the Job Position as the subject of the email.

Note: Candidates residing around Lekki/Ajah will be prioritized.