Customer Service Representative Job at ILEOJA

ILEOJA is the No1 Market place you can trust in Nigeria. The platform connects users to buy and sell anything. It is the best website where you can easily post your ads for free! On ILEOJA, anything that can be bought, can be sold!

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Ibadan, Oyo
Employment Type: Full-time

Job Summary

• We’re seeking a dedicated Customer Support Representative to join our team and ensure smooth order processing and delivery management.
• The ideal candidate should be detail-oriented, professional, and an excellent communicator who can ensure a seamless experience for our customers.

Responsibilities

• Order Confirmation: Verify customer orders through calls or messaging apps to ensure accuracy.
• Delivery Coordination: Follow up with delivery agents to confirm timely and successful deliveries.
• Customer Communication: Provide customers with timely updates on their orders, including delivery schedules or any changes.
• Record-Keeping: Maintain accurate records of orders and deliveries for easy reference.
• Feedback Reporting: Relay common customer feedback and delivery issues to management to improve service.

Requirements

• Smart Appearance: Must dress professionally and represent the brand’s image.
• Excellent Communication Skills: Outgoing, with the ability to communicate confidently and effectively.
• Browsing Phone with WhatsApp: Required for communication with customers and delivery agents.
• Proactive & Detail-Oriented: Ability to manage multiple orders and handle follow-ups efficiently.
• Age Requirement: Must be 18 years or older.

Remuneration
N50,000 - N150,000 / month.