Customer Service Representative Job at Ileoja Market Place

Ileoja Market Place is a multi-sector company driving innovation across eCommerce, tech education, real estate, agribusiness, and digital product sales. Our mission is to empower individuals and businesses by providing quality products, educational resources, and industry-leading services, all tailored to meet evolving market needs.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Ibadan, Oyo
Employment Type: Full-time

Job Summary

• We’re seeking a dedicated Customer Support Representative to join our team and ensure smooth order processing and delivery management.
• The ideal candidate should be detail-oriented, professional, and an excellent communicator who can ensure a seamless experience for our customers.

Responsibilities

• Order Confirmation: Verify customer orders through calls or messaging apps to ensure accuracy.
• Delivery Coordination: Follow up with delivery agents to confirm timely and successful deliveries.
• Customer Communication: Provide customers with timely updates on their orders, including delivery schedules or any changes.
• Record-Keeping: Maintain accurate records of orders and deliveries for easy reference.
• Feedback Reporting: Relay common customer feedback and delivery issues to management to improve service.

Requirements

• Candidates should possess an OND / HND / NCE / FLSC / B.Sc Degree with 2 years of experience.
• Smart Appearance: Must dress professionally and represent the brand’s image.
• Excellent Communication Skills: Outgoing, with the ability to communicate confidently and effectively.
• Browsing Phone with WhatsApp: Required for communication with customers and delivery agents.
• Proactive & Detail-Oriented: Ability to manage multiple orders and handle follow-ups efficiently.
• Age Requirement: Must be 18 years or older.

Salary
N80,000 - N150,000 monthly.