Customer Service Representative Job at Intuit Automation Limited

Intuit Automation Limited - We at Intuit believe in the power of transformation. We streamlined a process for simplicity, to achieve digital transformation, increase service quality, improve service delivery and reduce cost of production.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lagos
Employment Type: Full-time

Job Description

• The selected candidate will act as a liaison, provide product / services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

• Manage large amounts of incoming phone calls
• Meet personal / customer service team sales targets and call handling quotas
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies.

Requirements

• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma.

Salary
N50,000 - N100,000 Monthly.