Customer Service Representative Job at Mai Shayi Coffee Roasters Limited
Mai Shayi Coffee Roasters Limited is a premier specialty coffee brand in Nigeria, renowned for its end-to-end involvement in the coffee value chain. From cultivating Arabica coffee in Jos, Plateau state, to meticulous processing and batch-roasting, we promise an unparalleled coffee experience. As a forward-thinking company, our footprint extends from cafes in Lagos and Abuja to our two arabica coffee farms, a cooperative of 141 farmers, and a dedicated roastery supplying premium coffee for both retail and B2B avenues. With our expansion, we seek a skilled and detail-oriented Internal Auditor to ensure the integrity of our financial operations and compliance with legal regulations.
We are recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Victoria Island, Lagos
Employment Type: Full-time
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
Requirements and skills
- First degree (HND/BSC or Equivalent) in a relevant field.
- Proven customer support experience or experience as a Client Service Representative.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Ready to work 6 days in a week.
Application Closing Date: 5th November, 2024.
Method of Application
Interested and qualified candidates should send their CV and attached Credentials to: kayode@maishayicoffee.com using the Job Position as the subject of the email.
Note
- For further inquiries, please contact us at 08034467509.
- We look forward to receiving your applications and meeting talented professionals who are passionate about the coffee industry.
- Join our team at Mai Shayi Coffee Roasters Limited and be part of our exciting journey.
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