Customer Service Representative Job at Myafrimall Logistics Limited
Myafrimall Logistics Limited an international freight company is an independent customs broker/customs intermediary dedicated to providing solutions to all customs clearance needs whether import or export.
We are recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Ogba Ikeja, Lagos
Employment Type: Full-time
Job Responsibilities
- Establish and maintain effective communication with clients through meetings, calls, and regular follow-ups.
- Respond promptly to customer inquiries, providing clear and accurate information about our services.
- Conduct item inspections for defects and promptly report any issues.
- Ensure packages are taken to the airport as at when due and ensure proper due diligence.
- Maintain detailed and organized records of all customer interactions and sales activities.
- Track and monitor shipments, ensuring clients and internal teams receive timely updates.
- Efficiently process, pack, and ship orders with a high level of accuracy.
- Prepare and ensure all required shipping documentation is complete, including bills of lading and customs paperwork, adhering to all compliance standards.
Requirements
- A Bachelor's Degree in any discipline, including but not limited to Social Sciences and Business Management.
- 3-5 years of proven experience in customer service or a similar role.
- Strong customer service and relationship-building skills.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills with the ability to interact effectively with diverse clients.
- Ability to thrive in a fast-paced and dynamic environment.
Salary
N130,000 - N150,000 monthly.
Method of Application
Interested and qualified candidates should send their CV to: hr@myafrimall.com using the Job Position as the subject of the email.
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