Customer Service Representative Job at Myafrimall Logistics Limited

Myafrimall Logistics Limited is an independent customs broker/customs intermediary dedicated to providing solutions to all customs clearance needs whether import or export.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Ojodu Berger, Lagos
Employment Type: Full-time

Responsibilities

• Respond to customer inquiries promptly, providing accurate and comprehensive information about our services.
• Handle high-level customer escalations with professionalism and empathy.
• Continuously improve service delivery through training, process improvement, and innovation.
• Collaborate with logistics, sales, and operations teams to ensure seamless service.
• Develop and implement customer service policies, standards, and procedures.

Requirements

• Bachelor’s Degree in Business Administration, Logistics, or related field.
• Minimum of 2 years of experience in a customer service leadership role.
• Proficient in customer service software, Microsoft Office Suite, and CRM tools.
• Excellent verbal and communication skills.
• Strong communication, conflict resolution, and people management skills.
• A customer-centric mindset with strong attention to detail.

Benefits

• Salary N170,000 - N200,000 Monthly.
• A dynamic and fast-paced work environment.
• Opportunity to be part of a growing and innovative logistics brand.
• Competitive salary and performance-based bonuses.
• Professional development and growth opportunities.

Method of Application
Interested and qualified candidates should send their CV to: hr@myafrimall.com using the Job Position as the subject of the mail.