Customer Service Representative Job at Nicole Sinclair

Nicole Sinclair Consulting is a dynamic Human Resources Consulting firm based in Lagos Nigeria. We are positioned to help nurture businesses and their resources to ensure maximized vision. Our expertise lies in, Human Resource Strategic Partnering, Talent Recruitment, HR Process Management and Training.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• Deal directly with customers either by telephone, via chat, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle services inquiries
• Provide pricing and delivery information to customers
• Process orders, forms, applications, and requests
• Direct requests and unresolved issues to the designated resource
• Keep records of customer transactions
• Recommend our potential services to the customer by collecting customers information and analyze customers needs
• Manage a large number of incoming calls
• Follow communication procedures and guidelines
• Build a sustainable relationship of trust with customers through open and interactive communication
• Identify and assess customers need to achieve satisfaction
• Take extra miles to engage customers
• Update the customer information in the customer service database during and after each call
• Work with management to stay updated about the product knowledge and be informed about any change in the company policies
• Impact the company by problem-solving and making frustrated customers patronize the company again

Requirements

• Candidates should possess a Bachelor's degree / HND qualification
• Working experience as a customer service representative for 5 - 7 years in a fintech company
• Proven customer support experience
• Familiar with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Ability to remain professional and courteous
• Ability to be calm under pressure

Salary
N600,000 - N1,200,000 annually.