Customer Service Representative Job at Obeezi.com

Obeezi.com is a fast growing Nigerian one-stop online shopping mall that offers best prices in Nigeria and an exceptionally easy and convenient shopping experience. Obeezi Mall provide you with products you can trust ranging from Clothing, Shoes, Wrist watches, Sunglasses, Colognes, Fashion Accessories and much more with options of paying through Cash on Delivery or Debit Card at the fastest delivery service.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Somolu, Lagos
Employment Type: Full-time

Job Summary

• The Customer Service Representative being the first point of contactis responsible for the day-to-day interactions with existing and potential customers through phone calls, emails, live chats, and all Obeezi's social media handles.

Key Deliverables

• Keep records of customer interactions
• Follow communication procedures, guidelines, and policies
• Communicating with clients about their experiences with a product or service
• Providing advice on purchasing products or services
• Collecting and analyzing customer information
• Contribute to team effort by accomplishing related results of sales as needed
• Manage incoming and outbound calls
• Converting all leads to sales
• Accuracy in the placement of orders, refunds, or replacement
• Resolve customer complaints via phone, email, and all social media platforms
• Inform customer of deals and promotions
• Ensuring proper customer service is being delivered
• Present daily, weekly and monthly reports.
• Listening to customer complaints or concerns and working to resolve their issues
• Build sustainable relationships of trust through open and interactive communication with customers
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutions

Job Requirements
Qualification:

• HND / B.Sc in Social Sciences or any related field

Work Experience:

• 1-2 years of work experience in customer service operations.

Requirements:

• Proven customer support experience
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and interpersonal skills
• Ability to multi-task, prioritize and manage time effectively