Customer Service Representative Job at TeamAce Limited

TeamAce Limited - Our client, a reputable organization in the Hospitality & Culinary Services sector, is recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Ikoyi, Lagos
Employment Type: Full-time

Job Summary

• As the Customer Service Representative, you will be responsible for managing customer interactions, processing orders, maintaining accurate records, and ensuring seamless service delivery across all customer touchpoints.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and social media channels while ensuring professional communication
• Process and track customer orders accurately, providing timely follow-ups and updates
• Maintain and update customer records using CRM systems such as QuickBooks and Zoho
• Resolve complaints efficiently and coordinate with operations and logistics teams to ensure smooth service delivery

Requirements

• Bachelor’s Degree in Business Administration, Communications, or a related field
• Minimum of 2 – 3 years of experience in customer service (hospitality experience is an advantage)
• Proficiency in CRM systems such as QuickBooks and/or Zoho with strong computer literacy
• Excellent communication, organizational, and multitasking skills with the ability to thrive in a fast-paced environment.

Salary
NGN 250,000 – 300,000 Monthly