Customer Service Representative Job at Zee Magazine Africa

Zee Magazine Africa is a digital magazine that talks about beauty, fashion, lifestyle, celebrities, and more.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Locations: Abia, Abuja, Adamawa, Imo, Lagos and Oyo
Job Type: Full-time (Remote)

Job Description

• We are growing our team! We are hiring a full-time Customer Support Rep to provide product information, educate customers, and resolve any emerging problems that our customers might face with accuracy and efficiency.
• You will be working directly with clients to support them, maintain and grow existing relationships, identify product improvement opportunities, and reduce churn.

Responsibilities
What you’ll do:

• Respond to support inquiries through our support ticket system, by email, via Loom video, and over the phone
• Keep our knowledge base up-to-date
• Create short product videos to teach best practices
• Identify gaps in our product that impact the success of our customers
• Work closely with our product and engineering teams to ensure issues are resolved
• Identify opportunities for customer training in a proactive way

Requirements
What you’ll need:
The following experience is relevant to us:

• 1+ years of experience in a Customer Support role for a software product
• Experience in building and maintaining strong relationships with customers
• Experience working closely with other functions like Marketing, Sales, and Product
• Experience working with support platforms

What we’re looking for:
We’re looking for someone that customers will consider a pleasure to work with. We’ve found the following to be critical to thrive in this position:

• Active listening
• A friendly tone
• Clear & concise writing
• Critical thinking & problem solving
• Compassion, empathy, & patience (especially with non-tech-savvy customers)

Why join us:

• We’re a team that loves what we do and we all thrive on our ability to make an impact. We are here to take the stress out of running a small healthcare clinic. Our goal is for our community’s healthcare providers to be happy, and healthy, and achieve career longevity.
• If it aligns with your career goals, there is an opportunity to take a leadership role and quickly accelerate your career as we grow our team.

Salary
N95,000 per month.

Method of Application
Interested and qualified candidates should send their Resume / CV to: gbenroprecious@gmail.com using the Job position as the subject of the mail.

Note

• You may choose to work Monday to Friday from 8 am to 4 pm, 9 am to 5 pm, or 10 am to 6 pm WAT.
• This position is fully remote for now.