Customer Service Representative needed at Solution Finders Limited

Solution Finders Limited - Our client, a company that offers fully furnished and fully serviced Single and En-suite Office spaces, is recruiting to fill the position below:

Job Tiltle: Customer Service Representative

Location: Lagos.
Type: Full-Time
Experience: Associate
Function: Business Development

Job Description

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Desired Skills & Experience

• Customer Service
• Product Knowledge
• Quality Focus
• Problem Solving
• Market Knowledge
• Documentation Skills
• Listening
• Phone Skills
• Resolving Conflict
• Analyzing Information 
• Multi-tasking