Customer Support Officer

ROLE SUMMARY

Ensure merchants and bank representatives experience excellent and timely support at all times.

DUTIES AND RESPONSIBILITIES

• Provide off site remote support to merchant, Field Support Staff as well as bank representatives.

• Channel support request to both upcountry and Lagos Field Supervisors where remote assistance fails.

• Ensure all escalated issues are resolved within the stipulated TAT.

• Strictly adhere to agreed TAT on all issues.

• Follow up on POS support issues.

• Respond to and resolve complaints sent via email, WhatsApp, text message or through phone call.

• Must be available to respond to calls whenever there are issues.

EDUCATION QUALIFICATION AND EXPERIENCE

• BSc/BA/OND/HND

• Excellent time management skills

• Teamwork and interpersonal skills

• Good Computer skills

• Business intelligence

• Excellent communication and interpersonal skills

• Attention to detail.

• Excellent Customer service skills

• Problem solving skills required