Customer Support Officer Job at Crack and Earn Network Limited

Crack and Earn Network Limited is a Nigerian based company fully registered under the Law of Nigeria and Corporate Affairs Commission (CAC); with the Registration No. RC1568215 and physical address at Flat 7, 2nd Avenue Efab Estate Life Camp Abuja. Crack and Earn is an online quiz and game center that offers Multiple Choice Questions (MCQs) on various field of studies across the globe.

We are recruiting to fill the position below:

Job Position: Customer Support Officer
Job Location: Abuja

Job Description

• Respond politely and courteously to Users enquiries
• Managing large amounts of inbound calls and chats in a timely manner
• Collecting users information, analysing their needs and providing prompt, valid and complete solutions
• Contributes to team effort by accomplishing related results as needed
• Identity and access users needs to achieve satisfaction
• Build sustainable relationship and trust through open and interactive communication
• Resolve users complaints via phone and chats
• Maintain and update users database, including notes about interactions
• Prepare daily reports about Users queries
• Make recommendations to management to improve users experience.

Requirements

• Minimum of an OND in related field
• Must have sound knowledge of Microsoft office tools (Word, Excel, PowerPoint, Outlook, etc.)
• Should be able to type 50 WPM
• Strong communication and people skills.

How to Apply
Interested and qualified candidates should forward their Application Letter and CV to: Crackandearn19@gmail.com using the job title as subject of the mail.