Customer Support Representative Job at Digifigs Limited

Digifigs is a digital marketing and tech company that empowers our clients to know and grow their audiences online. We level the playing field for our clients, improve their digital traction and help them reach their audiences online effectively. We are an all-inclusive organization that ensures each and every member of the team is carried along irrespective of age, sex, or position.

We are recruiting to fill the position below:

Job Position: Customer Support Representative
Job Location: Ibadan, Oyo
Employment Type: Full-time

Responsibilities 
What you will do:
As a CSR on the team, you will work on:

• Delivering service and support to Customers via Email, Phone, and Chat.
• Interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Gathering customer information and determining the issue by evaluating and analyzing the symptoms
• Identifying and escalating priority issues per Client specifications; redirecting problems to the appropriate resource
• Offering alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
• Research required information using available resources
• Creating and updating customer support documentation
• Follow up and make scheduled callbacks to customers where necessary;
• Stay current with system information, changes and updates

Requirements

• Interested candidates should possess a Bachelor's Degree in relevant fields with 1 - 3 years of work experience.
• Previous experience in customer service, client relations.
• Ability to communicate and collaborate well with other people.
• Excellent written and verbal communication in English.
• Must be good with social media management.
• Ability to self-motivate with key attention to detail.
• Must have good administrative and organizational skills.
• Be patient, empathetic, and able to listen to customers to provide excellent service and support.

Benefits
What we have to offer

• Salary Range: N80,000 - N100,000 monthly.
• Practical Hands-on experience- We enjoy tackling challenges that are really difficult to solve. As innovators in our field, our work never stops as we seek to tap into new ideas every day. We encourage everyone on our team to share their ideas and also proffer solutions to real-world problems.
• Amazing Culture- Work but no play makes everyone so droll. We are quite serious about our work, but not so much that we end up being rigid. Working at Digifigs means you are working with a team of open and genuine people. We value every team member as we believe everyone has a vital role to play in our success.