Job Vacancies at Watolex Crown Integrated Service

Watolex Crown Integrated Service is a premier human resources consulting firm dedicated to providing comprehensive solutions in recruitment, capacity building, and management consultancy. Our mission is to meet the evolving needs of our clients through unwavering professionalism and exceptional customer service. Driven by a pursuit of excellence, we strive to enhance every aspect of our operations, ensuring optimal outcomes for our clients.

We are recruiting to fill the following positions below:

1.) Trainee Engineer

Job Location: Mushin, Lagos
Employment Type: Full-time

Job Summary

• We are seeking an enthusiastic Trainee Engineer to support on-site construction activities across building projects.
• Reporting to the Senior/Site Manager, you will assist with day-to-day supervision, quality checks, basic layout and measurements, and maintaining accurate site records while learning practical site engineering skills.

Responsibilities

• Assist with daily on-site supervision to ensure work follows approved drawings, specifications and schedules.
• Read and apply architectural and structural drawings for on-site execution.
• Carry out setting-out, measurements and basic surveying tasks under supervision.
• Support routine quality checks and inspections (concrete, reinforcement, finishes) and raise non-conformance reports.
• Maintain accurate site records: daily reports, material logs, progress photos and attendance sheets.
• Monitor material usage on site and liaise with procurement/logistics to report shortfalls or delays.
• Help coordinate contractors, subcontractors and site staff to keep workflow smooth.
• Report site issues promptly and support senior staff to implement corrective actions.
• Enforce safety procedures and environmental guidelines on site.
• Attend site meetings and prepare clear progress updates for the project team.

Requirement

• Bachelor’s Degree in Civil Engineering or closely related discipline.
• 0 – 2 years of practical experience.
• Ability to read and interpret structural and architectural drawings.
• Basic competence with AutoCAD and Microsoft Office (Excel/Word); willingness to learn project management tools.
• Good numeracy, attention to detail and practical problem-solving skills.
• Strong communication and teamwork skills; ability to take direction and learn on the job.
• Knowledge of basic construction methods, materials and health & safety practices.

Salary
N80,000 - N100,000 / month

Application Closing Date: 2nd February, 2026.

Method of Application 
Interested and qualified candidates should send their CV to: infowatolexcis@gmail.com using "Trainee Engineer" as the subject of the email.

2.) Customer Service Executive

Job Location: Lagos
Employment Type: Full-time

Job Summary

• The Customer Service Executive will serve as the primary point of contact for customers across the company’s logistics, e-commerce, and food-delivery services.
• The role is responsible for handling inquiries, resolving complaints, managing order-related issues, and ensuring a high level of customer satisfaction.
• This position is critical to customer retention, brand trust, and service excellence in a fast-paced startup environment.

Responsibilities

• Handle customer inquiries, complaints, and requests via phone, WhatsApp, email, social media, and in-app channels.
• Provide accurate information on pricing, services, order status, delivery timelines, and policies.
• Log, track, and resolve customer issues including delayed deliveries, missing items, rider issues, payment concerns, and refunds.
• Escalate complex or unresolved issues to Operations, Fleet, or Management in line with escalation procedures.
• Coordinate with riders, warehouse teams, merchants, and partners to ensure timely issue resolution.
• Maintain detailed and accurate customer interaction records using CRM or support tools.
• Follow up with customers to confirm issue resolution and satisfaction.
• Support customer on-boarding, service activation, and usage education.
• Identify recurring issues and provide feedback to management for process improvement.
• Meet daily, weekly, and monthly service performance targets.

Job – Specific Responsibilities

• Food Delivery: Handle order issues, missing items, late deliveries, rider availability concerns, and merchant-related complaints.
• Local Logistics: Support pickup and delivery scheduling, parcel tracking, COD issues, and sender/receiver inquiries.
• E-commerce Fulfillment: Manage customer inquiries related to storage, order processing, fulfillment timelines, and delivery status.
• International Logistics: Assist customers with shipment tracking, documentation guidance, and delivery updates.
• Customer Retention: Support loyalty programs, reactivation efforts, and customer feedback initiatives.

Requirements

• Minimum HND or Degree in Customer Service, Business Administration, Communications, or related field.
• 1–3 years’ experience in customer service or call-center roles (logistics, e-commerce, or food delivery experience is an advantage).
• Strong verbal and written communication skills.
• Ability to handle high-volume customer interactions calmly and professionally.
• Good problem-solving, conflict resolution, and multitasking skills.
• Basic computer proficiency and experience with CRM or customer support tools.
• Good understanding of Nigerian customer behavior and service expectations.

Salary
N250,000 - N350,000 monthly.

Application Closing Date: 2nd February, 2026.

Method of Application 
Interested and qualified candidates should send their CV to: infowatolexcis@gmail.com using "Customer Service" as the subject of the email.

3.) Digital Marketer

Job Location: Ogba, Lagos
Employment Type: Full-time

Job Summary

• The Digital Marketer is responsible for driving online customer acquisition, engagement, and revenue growth through digital channels.
• This role will plan, execute, and optimize digital campaigns across logistics, e-commerce, and food delivery services, using data-driven strategies to increase brand visibility, orders, and customer retention

Responsibilities

• Develop and execute digital marketing strategies to drive customer acquisition, order volume, and revenue growth.
• Plan, launch, and optimize paid campaigns across Meta (Facebook/Instagram), Google Ads, and other relevant platforms.
• Manage organic digital channels including social media, email, SMS, website content, and landing pages.
• Collaborate with Product, Sales, Operations, and Customer Service teams to align campaigns with service readiness and business priorities.
• Track and analyze campaign performance including CAC, CTR, conversions, ROAS, engagement, and retention.
• Create content calendars, campaign messaging, creatives, and promotional offers aligned with brand guidelines.
• Run A/B tests on creatives, messaging, offers, and audience segments to improve performance.
• Manage digital marketing vendors, agencies, and tools where required.
• Monitor competitor digital activities and recommend growth interventions.
• Prepare weekly and monthly performance reports with insights and recommendations.

Job Specific Responsibilities

• Food Delivery: Run meal-time campaigns, merchant promotions, location-based targeting, and retention offers.
• Local Logistics: Promote express delivery, same-day services, zonal pricing, and micro-hub activation campaigns.
• E-commerce Fulfillment: Drive awareness and lead generation for fulfillment, storage, packaging, and delivery services.
• International Logistics: Support digital awareness campaigns for cross-border shipping and personal import/export services.
• Customer Loyalty: Execute referral programs, discount cycles, reactivation campaigns, and repeat-user incentives.

Requirements

• Degree or HND in Marketing, Communications, Business, or related field with 2–4 years of experience in digital or performance marketing (logistics, e-commerce, or food delivery experience is an advantage).
• Strong hands-on experience with Meta Ads, Google Ads, analytics dashboards, and email/SMS automation tools.
• Proven ability to run acquisition-focused campaigns and optimize for conversion.
• Strong analytical, reporting, and optimization skills.
• Good understanding of Nigerian consumer behavior and digital trends.

Salary
N250,000 - N350,000 / Month.

Application Closing Date: 1st February, 2026.

Method of Application 
Interested and qualified candidates should send their CV to: infowatolexcis@gmail.com using "Digital Marketer" as the subject of the email.