Customer Support Representative Job at ForexTime (FXTM)

ForexTime (FXTM) - We provide you with the environment and conditions that you need to develop in your area of expertise, whether you are a young individual at the beginning of your career, or an experienced professional seeking to move forward.

We are recruiting to fill the position below:

Job Position: Customer Support Representative, English Speaking

Job Location: Lagos, Nigeria
Job type: Full time
Department: Clients Services

Responsibilites and Duties

• Assist clients worldwide through a live support
• Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments
• Demonstrate impeccable telephone etiquette and management
• Handle back office queries
• Support clients with technical and troubleshooting issues
• Report to the management
• Deal with complaints of a varying nature promptly and effectively;
• Provide support and troubleshooting on MetaTrader platforms;
• Liaise with all departments to resolve issues;
• Liaise with the Compliance Officer regarding complaints and approval of accounts;
• Provide all relevant information to clients regarding documents and materials for becoming a client.

Requirements

• Higher education in Economics or a related field;
• Previous experience in a similar position will be considered an advantage
• Excellent knowledge of English language; knowledge of any other language will be considered as an advantage
• Excellent spoken and written communication skills
• Ability to work efficiently under pressure
• Excellent computer skills (Microsoft Excel and Word)
• Knowledge of MetaTrader platforms will be considered an advantage

Benefits
The successful candidate will receive a competitive remuneration package.

Note: All applications will be treated confidentially.