Customer Support Specialist Job at TIJMAF INNOVATION SERVICES

Tijmaf Innovation Services is a business management firm, majorly into ICT Education, Installation and Consulting services.

We are recruiting to fill the position below:

Job Position: Customer Support Specialist

Job Locations: Kaduna, Osun

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives

Requirements

• BSc in Information Technology or relevant field.
• 1-5 years work experience.
• Experience using help desk software and remote support tools
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases

Method of Application
Interested and qualified candidates should forward their CV to: tijmafinnovationltd@gmail.com using the "Job Title" as the subject of your mail.