Customer Support Specialist Job at Tres Melanin


Très Melanin - We are a Lagos based beauty-tech company that helps women verify, select and make the right hairstyles and connect them to buy the best hair extensions from manufacturers in a unique e-commerce experience.

We are recruiting to fill the position below:

Job Position: Customer Support Specialist
Job Location: 
Lagos

Description

  • Help customers with complaints and questions.
  • Give customers information about products and services, take orders, and process returns.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • OND/HND/B.Sc or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Very Comfortable using computers
  • Experience in social media marketing
  • Very fluent in English language
  • Experience working with customer support.

Benefits
Pay is N40,000 monthly + other perks.