Customer Support Specialist Job at Tres Melanin
Très Melanin - We are a Lagos based beauty-tech company that helps women verify, select and make the right hairstyles and connect them to buy the best hair extensions from manufacturers in a unique e-commerce experience.
We are recruiting to fill the position below:
Job Position: Customer Support Specialist
Job Location: Lagos
- Help customers with complaints and questions.
- Give customers information about products and services, take orders, and process returns.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- OND/HND/B.Sc or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Very Comfortable using computers
- Experience in social media marketing
- Very fluent in English language
- Experience working with customer support.
Pay is N40,000 monthly + other perks.
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