Deloitte Nigeria Recruitment for Head of Operations


Deloitte Nigeria - Our client, a Development Finance Institution positioned to empower more micro, small and medium enterprises across Nigeria desires to establish a Credit Guarantee Facility (CGF) which would further incentivize banks to lend to the MSME segment, through the provision of credit guarantee coverage for loans made to eligible MSMEs by Participating Financial Institutions. 

To align with good corporate governance practices, the CGF is envisaged as the wholly-owned subsidiary of the DFI and towards the achievement of this initiative, we seek to fill the vacant position below:

Job Position: Head of Operations
Reference Number: CGF003
Job Location: Nigeria

Job Summary

  • The Head of Operations (HOP) shall have the primary responsibility of leading the day-to-day operations of the CGF in accordance with its mission, the strategic plan and operating and volume forecasts.
  • The job holder will also pay a critical role in helping to shape and guide the future growth and development of the CGF by identifying products, innovation and risk management improvements for the Partner Financial Institutions (PFIs).

Duties and Responsibilities
Implementation of CGF’s operations:

  • Establish and implement jointly with the organisation the operational set-up of the CGF;
  • Develop, in collaboration with the CEO and the Chief Financial Officer (CFO), the annual guarantee operating plan that supports the CGF’s long term operations strategy;
  • Ensure guarantee operations are implemented in line with the Operations and Credit Risk Manuals (Op Manual) and other relevant stipulations;
  • Carry out training and on-job coaching for the operational staff of the CGF
  • Organize and conduct guarantee appraisal in line with CGF mission, strategic plans and operating guidelines;
  • Organize and conduct guarantee claim appraisal and claim refund procedures and participate in the respective committees;
  • Initiate continuous evolution of the Op Manual to increase the efficiency and sustainability of the guarantee operations;
  • Maintain close contact with PFIs’ management and MSME Departments and ensure good relationship, identify areas for added value and initiate implementation of respective activities;
  • Monitor the Nigerian financial sector with respect to MSME lending, and identify opportunities and threats and suggest or initiate respective measures;
  • Review and monitor regulatory developments to ensure compliance and contribute to a positive regulatory recognition of the CGF;
  • Monitor the business volume and portfolio quality and identify and implement measures to ensure achievement of objectives;
  • Responsible for the measurement and effectiveness of all processes internal and external;
  • Establishing and implementing portfolio management and monitoring mechanisms;
  • Provides timely, accurate and complete reports on the operating condition of the CGF;
  • Contribute to the evolution of CGF’s MIS in the context of workflow management, portfolio reporting, business intelligence module etc;
  • Contribute to CGF’s management reports for stakeholders;
  • Represent the CGF with clients, investors, and business partners;
  • Foster a corporate culture that promotes ethical practices, customer focus and service and encourages individual integrity

Risk Management:

  • Assess and manage the principal risks of the CGF’s business within operations (guarantee proposals/contracts, claims, projects and staffing);
  • Contribute to the definition of the credit risk parameters of the guarantee operations;
  • Monitor operational risks of PFIs’ MSME lending operations, identify gaps and required improvements and implement these;
  • Function as member of the Risk, guarantee appraisal and claim committees;
  • Contribute to the evolution and improvement of the credit risk management of the CGF in coordination with the Risk Department;
  • Contribute to the evolution of CGF’s MIS in the context of risk management.

Business development and expansion:

  • Ensure that growth opportunities are identified and captured (enrollment of additional PFIs, development of products, inclusion of additional target groups, etc.);
  • Conduct due diligence and TA needs assessment of new PFIs;
  • Participate in and contribute to feasibility studies to be carried out by the CGF’s for new PFIs, and products;
  • Assist the CEO and the CFO in developing and overseeing the long-term business strategies of the CGF;
  • Spearhead the development, communication and implementation of effective growth strategies and processes

Experience & Qualifications

  • Master's degree preferably in a business-related subject;
  • 10 years relevant work experience in financial sector specifically in MSME credit, 5 years in a senior managerial role;
  • Minimum of 5 years work experience in management positions in finance in Nigeria;
  • Experience with credit risk guarantees/insurance and exposure to development issues is desirable;
  • Possesses requisite experience/knowledge in human capital management frameworks, IT infrastructure and financial planning, marketing and operations financial reporting capabilities.

Desired Competencies:

  • Excellent leadership and management skills;
  • Convincing personality and ability to motivate and inspire teams and clients;
  • Excellent communication skills (oral and in writing);
  • Able to see the big picture and plan out details and therefore detail-oriented
  • Strong process and planning orientation;
  • Goal-oriented, task driven;
  • Designs efficient systems, seeks productivity;
  • Reliable, follows through on commitments;
  • Commitment to and sincere interest in the philosophy and goals of development cooperation
  • Personal commitment to organization excellence; displays honesty, integrity, and a strong sense of ethics in all decisions and actions.