Desktop Support Officer Job at Flour Mills of Nigeria Plc

Flour Mills of Nigeria Plc has been a part of the lives of Nigerians at home and abroad. Our global vision is to be a leading foods company in Africa providing high quality and affordable products in the most convenient ways to consumers through world class brands like Golden Penny Flour, Golden Penny Semovita, Goldenvita, Golden Pasta and Golden Noodles. The Company's flagship brand, Golden Penny, remains one of the best known and the preferred brands amongst bakers, confectioneries and consumers in Nigeria.

We are recruiting to fill the position below:

Job Position: Desktop Support Officer

Job Location: Apapa, Lagos
Employment Type: Full-time

Purpose of the Job

• Responsible for providing technical assistance and support to end-users, ensuring the smooth operation of desktop systems and related peripherals.

The Job

• Provide technical assistance and support to end-users, ensuring the smooth operation of desktop systems and related peripherals.
• Provide broad range of IT support and liaise across functional areas supporting incidents, and requests ensuring minimal downtime. 
• Provide third-level support of desktop-related incidents, including desk-side visits as required.
• Ensure that work is carried out within agreed service levels agreements and in accordance with department guidelines.
• Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
• Identify, log and resolve technical problems with software applications or network systems.
• Assist the wider IT User Support Services team when required.

The Person must

• Have excellent verbal and written communication skills.
• Possess analytical and solution-oriented.
• Be able to clearly and confidently communicate IT solutions to end users.
• Have excellent customer service skills
• Pay keen attention to details and be highly organized.

Qualification

• OND or equivalent in any Computer-related field.

Experience:

• At least one year of experience in a medium-sized manufacturing organization.