Duplo Recruitment for Customer Operations Intern

Duplo is building the platform to power the next generation of financial services. Our mission is to help companies expand financial access for all. Our simple and powerful banking-as-a-service API helps companies quickly launch financial products.

We are recruiting to fill the position below:

Job Position: Customer Operations Intern

Job Location: Lagos
Employment Type: Full-time

Responsibilities

• Assist in onboarding new customers and preparing success documentation.
• Support the support team by triaging issues and managing ticket queues.
• Assist in analyzing performance reports from support and success tools.
• Schedule and coordinate customer calls, trainings, and follow-ups.
• Gather customer feedback and synthesize insights for internal teams.
• Support with updating customer documentation, FAQs, and training materials.
• Participate in team meetings, note key action items, and follow through.

Requirements

• Candidates should possess relevant qualifications with excellent work experience.
• Recent graduate (Business, Communications, or related field).
• Comfortable using Google Workspace, spreadsheets, and communication tools.
• Prior internship experience in customer-facing roles is a plus.
• Good verbal and written communication skills.