E-Channels and Application Support Officer Job at FiberOne

FiberOne is the largest Fiber to the Home (FTTH) premium broadband provider in Nigeria. We deliver excellent Fiber internet services across homes and offices with a triple-play service comprising broadband, voice, and video. Our cutting-edge technology can guarantee low latency and optimal speed.

As pacesetters, FiberOne has consistently deployed high-end ultramodern technology to serve the rapidly emerging digital environment of netizens in Nigeria. Over the past 7 years, we have focused on nurturing the relationship we have with our customers.We are constantly discovering innovative ways to create more value and meet the needs of our customers. We understand the peculiarities of different types of business needs and can offer bespoke
services tailored to your request.

We are recruiting to fill the position below:

Job Position: E-Channels and Application Support Officer

Job Location: Lagos

Role Description

• This is a full-time role for an eChannels and Application Support Administrator with FiberOne Broadband, an on-site role located in Lagos State, Nigeria.
• Our ideal candidate, must possess proven work track record, understand application’s requirements, understand change management procedures, run application test, execute queries, use OS commands, and continue to work closely with other stakeholders within and without the organization.

Key Deliverables

• Management and support of the ERP Solution, Client Portal, Mobile Application and other ancillary systems
• Channels Integration and ERP Application implementation and Support
• Administration and support of e-Payment solutions e.g. Paystack, Pelpay, Ogaranya, Bank systems
• Upgrade deployment / implementation
• Monitor and ensure 24-hour availability of e-channel applications
• Configure, install custom-developed e-channel applications
• Provide support to all live applications
• Timely resolution of e-Channel applications incidents raised within the agreed SLA
• Investigate of system anomaly and proffer a solution
• E-Channel applications testing
• Participate in relevant meetings and daily stand ups.
• Analyze business operations and the business's computer systems and determining which software applications could improve efficiency.

Qualifications

• A Bachelor's Degree in Computer Engineering, Computer Science, or a related field.
• Proven work experience of Linux or windows server administration
• Excellent knowledge of databases PostgreSQL, MSSQL, Microsoft SQL
• Ability to handle stressful situations and pressure.
• Proficiency in software engineering tools (GitHub, Postman, Swagger UI & documentation etc.)
• Ability to document requirements and specifications.
• Excellent communication, analytic, problem-solving, presentation, customer service and leadership skills
• High emotional intelligence and team spirit.
• Excellent communication skills, both verbal and written, to effectively interact with technical and non-technical stakeholders. Ability to work collaboratively in a cross-functional team environment.

Method of Application
Interested and qualified candidates should send their Resume to: careers@fob.ng using the Job Position as the subject of the email.

Note: Only qualified candidates will be contacted.