I.T Support Officer Job at Victory Travels and Tour Limited

Victory Travels & Tour Limited (SeamlessTravel) is a leading Omni-channel travel agency in Africa based in Lagos, Nigeria. We seek to make your travel process more seamless and affordable, from flight booking to hotel booking and all other aspects of your journey.

We are recruiting to fill the position below:

Job Position: I.T Support Officer

Job Location: Lagos
Employment Type: Full-time

Responsibilities

• Keep computer systems running smoothly and ensure users get the maximum benefit from them.
• Install and configure computer hardware operating systems and applications.
• Monitor and maintain computer systems and networks.
• Follow diagrams and written instructions to repair a fault or set up a system.
• Support the roll-out of new applications.
• Set up new users' accounts and profiles and deal with password issues.
• Respond within agreed time limits to call-outs.
• Provide support in a face-to-face capacity, over the phone, or via remote desktop software, helping staff or clients set up systems or resolve issues.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Replace parts as required.
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritize and manage many open cases at one time.
• Rapidly establish a good working relationship with customers and other professionals, such as software developers.
• Test and evaluate new technology.
• Conduct electrical safety checks on computer equipment.
• Maintenance of the Company's generator, solving of electrical issues, employees' data subscriptions, and others.

Skills

• The ability to think logically.
• A good memory of how software and operating systems work.
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
• The ability to work well in a team.
• Problem-solving skills
• The ability to prioritize your workload.
• Attention to detail.

Method of Application
Interested and qualified candidates should send their CV to: hr@victorytravels-ng.com using the Job Position as the subject of the mail.