Entry Level Customer Experience Officer Job at God is Good Motors (GIGM)

God is Good Motors (GIGM) - Incorporated in 1998, we have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria's travel land-scape.

We are recruiting to fill the position below:

Job Position: Customer Experience Officer

Job Location: Etta Agbor Road, Calabar, Cross River
Cadre: Entry Level

Responsibilities

• Make or update travel reservation(s) for walk in guest using the online booking system.
• Create and maintain Guests/ reservation records.
• Resolve service matters in-person or virtually.
• Forward booking/traveling reschedule requests to the concerned unit.
• Announce arrival and departure information using the public address system.
• Assist with Guests’ luggage check in.
• Ensure Guests’ complaints and emergency concerns are escalated to the appropriate Unit(s).
• Adhere to all company policies and promote brand Goodwill.
• Promote/ Cross sell the GIGM online booking app and other Company products & services.
• Assist Guests that require special assistance to board or depart conveyance.

Job Requirements

• B.Sc / HND qualification (2.2 / Lower Credit) from an accredited / reputable tertiary Institution.
• Candidates resident in Calabar are preferred.

Method of Application
Interested and qualified candidates should send their CV to: jobs@thegiggroupng.com using "Customer Experience Officer, Calabar" as the subject of the email.