Entry Level Customer Experience Officer Job at God is Good Motors (GIGM)

God is Good Motors (GIGM) was incorporated in 1998 and we have through strategic initiatives, revolutionized land transportation in Nigeria. We are a proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria's travel land-scape.

We are recruiting to fill the position below:

Job Position: Customer Experience Officer

Job Location: Port Harcourt, Rivers
Cadre: Entry Level

Job Description

• Make or update travel reservation(s) for walk in guest using the online booking system.
• Create and maintain Guests/ reservation records.
• Resolve service matters in-person or virtually.
• Forward booking/traveling reschedule requests to the concerned unit.
• Announce arrival and departure information using the public address system.
• Assist with Guests’ luggage check in.
• Ensure Guests’ complaints and emergency concerns are escalated to the appropriate Unit(s).
• Adhere to all company policies and promote brand Goodwill.
• Promote/ Cross sell the GIGM online booking app and other Company products & services.
• Assist Guests that require special assistance to board or depart conveyance.

Requirement

• B.Sc / HND (2.2 / Lower Credit) from an accredited / reputable tertiary Institution.

Method of Application
Interested and qualified candidates should send their CV to: jobs@thegiggroupng.com using the Job position and Location i.e "Customer Experience Officer - Port Harcourt" as the subject of the email.