Front Desk / Customer Service Officer Job at Brenhazy Limited

Brenhazy Limited is a privately owned Nigerian company incorporated in 2014 to provide Manpower Services, Engineering, Procurement, and Construction (EPC) services to companies in line with standard requirements and global best practices.

We are recruiting to fill the position below:

Job Position: Front Desk / Customer Service Officer

Job Locations: Ibadan, Oyo and Oshogbo, Osun
Employment Type: Full-time
Reports to: General Manager

Job Description

• We are looking for a pleasant Front Desk/Customer Service Officer to undertake all receptionist and clerical duties of our main entrance.
• You will be the first contact for all visitors and will be responsible for the first impression we make

Job Responsibilities

• Keep the front desk tidy and presentable with all necessary material
• Greet and welcome guest
• Prepare contract documents
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Answer questions and address complaints
• Check, sort, and forward emails
• Identifying, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
• Manage large amount of incoming calls
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

Educational / Professional Requirements

• Qualification Good First Degree in Mass Communications, English, and other related disciplines. Preferably a Master's Degree.

Work Experience:

• Minimum Experience Minimum of 2 years of experience in Customer Service, or a similar role.

Competence Requirements:

• Excellent leadership communication skills
• Experience in managing payments, negotiating contracts, and determining property rates.
• In-depth knowledge of applicable property law, taxes, and financial statements
• Proven ability to advise and convince clients
• Excellent written, presentation, and oral communication skills.
• Proven experience working with minimum supervision
• Excellent intelligence-gathering skills.
• Excellent mentoring and people management skills.
• A team player Job Dimensions
• Good proficiency with Microsoft Office Programs
• Fluent English-language copywriting skills (interview will be held in English)
• Experienced in managing the implementation of PR plans, Campaigns, events, etc.

Remuneration

• N100,000 - N150,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@brenhazy.com using the Job Position and their location as the subject of the mail.

Note: Only qualified candidates would be engaged.