Front Desk Executive Job at Jotna Group

Jotna Group is a leading beverage manufacturing and related packaging company which comprises of 3 operating companies, The La Casera Company Plc. (A Leading Beverage Manufacturing Company in Nigeria), Prima Corporation Limited (Largest manufacturers of Preforms & Closures in West Africa), Engee PET Manufacturing Nigeria Limited (Manufacturers of food-grade PET Resins with a world-class plant, located in Igbesa, Ogun State, Nigeria).

We are recruiting to fill the position below:

Job Position: Front Desk Executive

Job Location: Lagos
Employment Type: Full-time
Reports To: Administrative Manager

Job Summary

• The Front Desk Executive (FDE) role is responsible for managing front office reception and administrative duties which include answering telephones, receiving visitors, providing customer assistance, data processing, and record-keeping.

Major Responsibilities 
Customer Service:

• Provide exceptional customer service to guests; receive the public and answer questions, in person and by telephone; respond to inquiries from employees, clients and others and refer, when necessary, to the appropriate person, official or department in line with corporate policies and procedures.

Administrative Duties:

• Manage Corporate Office front desk operations; complete, develop and maintain forms in accordance with company procedures; prepare outgoing mail; sort and distribute incoming mails within the office, and coordinate the flow of information both internally and externally.

First Point Of Contact:

• Acts as first point of contact for external visitors wishing to contact the company to ensure that only those having genuine and acceptable reasons may do so.

Problem-Solving And Decision Making:

• Handle complaints and resolve grievances and conflicts with customers. Supervise other clerical staff, including trainings and orientation.
• Exercise initiative to identify and deal with problems and issues that arise to ensure smooth running of the front office.

Secretarial And Clerical Duties:

• Answer central telephone system and direct calls accordingly.
• Organize and maintain paper and electronic files and keep records of collections and disbursements.
• Other duties that may be assigned from time to time.