Front Desk/Customer Service Intern Recruitment at MUTUAL BENEFIT LIFE ASSURANCE PLC


Mutual Benefits Assurance Plc (MUTUAL), has evolved into a conglomerate consisting of value-adding companies with diverse interests in various sectors of the Nigerian economy through investments, strategic alliances and partnerships. Today, MUTUAL is a leading brand in the Nigerian Insurance industry and well-capitalized with a team of highly trained professionals, a respectable Board and access to the International Insurance Market.

We are recruiting to fill the vacant position below:

Job Position: Front Desk/Customer Service Intern
Job Location
: Ilupeju, Lagos 

Roles and Responsibilities

  • Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
  • Must effectively manage different communication channels:resolve customer complaints via all available phone, email
    .
  • Direct or route customer calls to appropriate personnel for assistance.
  • Work with customer service manager to ensure excellent customer service is being delivered.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Handle dissatisfied customers in a polite and professional fashion.
  • Track and follow-up customer requests in a timely manner.
  • Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
  • Maintains security by following procedures; monitoring attendance logbook
  • Maintains safe and clean reception area by complying with procedures, rules, and regulations.
  • Perform other tasks as assigned by your supervisor/Manager

Qualifications

  • Only OND qualification or Pre-NYSC candidate is required
  • 0-2 year customer service experience is required.

Skills and Attributes:

  • Willingness to learn, develop, and contribute
  • Exceptional customer service skills
  • Flexible and adaptable in response to changing circumstances and a fast-paced environment
  • Excellent oral and written communication skills
  • Proficient with Microsoft Office products including Excel, PowerPoint, and Outlook.

Note: Candidate should be resident of Lagos State.

Click here to Apply