Front of House Manager Job at Vantage Management Consultancy Limited

They are recruiting to fill the position below:

Job Position: Front of House Manager
Job Location: Benin, Edo
Employment Type: Full-time

About the Role

• The Front-Of-House manager oversees all operations at our restaurant (except for the kitchen).
• The job holder will shape our clients' and customers' experiences by maintaining the dining room’s appearance, training quality staff, and ensuring good customer service.
• Front-of-house managers are "people-people" with strong organization and leadership skills.
• A talent for conflict resolution is also important for addressing customer complaints and handling staff disputes.

Expectations:

• Ensuring incoming staff complies with company policy
• Training staff to follow restaurant procedures
• Maintaining food safety and quality standards
• Open and/or closing schedule with weekend availability
• keeping track of employees’ hours
• Providing customers with menus and answering any initial questions they may have
• Optimizing seating at different tables to ensure an even workload for wait staff
• Answering phones and scheduling reservations with large parties
• Monitor and maintain proper front office operational supplies
• ordering food, linens, gloves, and other supplies while staying within budget limitations
• Greeting customers as they walk into the restaurant
• Helping guests with reservations and guiding them to their table
• Giving guests accurate wait time estimates and seating them in the waiting area
• Deal responsibly with payment transactions and maintain strict control of the bills
• Ensure each customer receives impeccable service
• Dealing with customer inquiries and reservations accurately and promptly
• Handle guest situations as they arise in a calm, professional manner
• Assist guests with services and requests, and be always visible to our guests and staff.

Education and Experience

• HND or B.Sc in Hospitality Management or a related field.
• Minimum of 2 years of experience.
• Prior work as a manager or supervisor
• Ability to react to guest requests efficiently and to ensure details are communicated and followed through on in all departments
• Outstanding personal presentation and grooming
• Success with customer service
• Enthusiastic, quick-thinking, and welcoming personality
• Strong written and oral communication skills
• PC literate with an understanding of Microsoft Outlook, Excel, and Word
• Experience in a similar role within a high-level hotel or fine dining restaurant will be an added advantage.

Salary
N80,000.00 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@vantage-management.com using the Job Position as the subject of the mail.