Head of Operations Job at Hamilton Lloyd and Associates


Hamilton Lloyd and Associates - Our client is a Financial Technology company. Due to internal expansion, they are looking to fill the position below:

Job Position: Head of Operations
Job Location: Lagos
Reports to: Chief Operating Officer

Job Summary

  • The Head, Operations is responsible for driving and nurturing an environment of operational excellence and continuous process improvement
  • Ensures all processes and transactions are executed correctly, minimizing risk and maximizing quality of service
  • He/she identifies and maps all operational processes, measures and analysis performance, and monitors and strengthens controls to reduce risk
  • This position currently supervises 2 Managers and must take ultimate responsibility for the performance of each of those teams. It is expected that this department will grow significantly over the next 2 years.

Job Responsibilities

  • Steer operational process improvement projects with full ownership and responsibility including project management and communication with all internal stakeholders
  • Identify and mitigate/eliminate existing inefficiencies, operational issues and risks
  • Implement quality assurance measures to improve business monitoring
  • Ensure effective documentation, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls, improve service quality and customer service
  • Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the company’s exposure to fraud and losses
  • Ensure compliance with regulatory requirements relating to the company’s operations
  • Steer operational process improvement projects with full ownership and responsibility including project management and communication with all internal stakeholders
  • Implement quality assurance measures to improve business monitoring
  • Identify and mitigate/eliminate existing inefficiencies, operational issues and risks
  • Design and implement systems, processes and procedures to facilitate smooth functioning of the entire operations
  • Manage the company’s operational risk exposure by supporting the business to identify areas of operational risk exposure and by developing and implementing corrective action
  • Ensure that technical and operational procedures and business continuity plans are maintained regularly
  • Develop new and improved service delivery channels which meet customer’s needs
  • Implement a Management Information System (MIS) that will enable continuous tracking of the department’s performance, monitoring of customer satisfaction and provision of management reports
  • Provide team leadership and development through mentoring, manpower planning and skill set development.

Desired Skills & Experience Education

  • A Bachelor of Science Degree in Business/Finance, Economics, Business Informatics, Information Management or any related course
  • A Postgraduate Degree highly desirable
  • Extensive relevant experience with reputable organizations (Banking or Fintech)

Person Specification

  • Must be self-motivated and demonstrate a sense of ownership
  • Must have a metrics-driven and reconciling mind-set
  • Must have excellent execution skills
  • Must be innovative and in tune with industry/market developments, ever searching for better ways, effectiveness and efficiency
  • Must be process driven and constantly looking ways to optimize
  • Must be capable of excelling and leading others in a dynamic, fast-paced, growing environment with significant regulatory demands and oversight
  • Possess excellent interpersonal and organizational skills
  • Must demonstrate exceptional analytical and quantitative skills
  • Must be able to manage time, prioritize tasks and work under pressure.
  • Must possess relationship building, negotiation, problem solving and troubleshooting skills
  • Must demonstrate excellent leadership with the ability to provide clear, direct and authoritative direction to others.
  • Must have excellent communication skills (both verbal and written).

Key Skills and Competencies:

  • Knowledge of consumer finance procedures and policies
  • Ability to translate regulatory requirements into operational plans and actions
  • Good understanding of operational risk analysis
  • Strong technical and analytical skills to diagnose issues, identify trends, perform root cause analysis and articulate problem scope
  • Track record of leading multiple time-sensitive initiatives simultaneously and supporting cross-functional teams
  • Proven record of balancing risk and making sound decisions while achieving business goals
  • Good interpersonal, leadership and team management skills
  • Good project management and organizational skills
  • Passionate, self-motivated and driven
  • Innovative, ability to think outside the box.

Method of Application
Interested and qualified candidates should send their updated CV to: recruitment@hamiltonlloydandassociates.com using the Job Title as the subject of the mail. The body of the mail should outline Total years of relevant experience to the role, Location and Age.

Note

  • Please read Role necessities very carefully and apply if qualified
  • Only qualified candidates will be contacted.
  • If after 2 weeks of application you do not hear from us, kindly consider your application as unsuccessful.
  • For more info, contact Success Nwosu: recruitment@hamiltonlloydandassociates.com