Head of Operations Job at Ultraviolet Microfinance Bank

At Ultraviolet Microfinance Bank, we offer a comprehensive suite of tools and features that cater to every aspect of your lending business, from origination to repayment. Small businesses, cooperative societies and leading players in the financial services have trusted our digital products to help configure customizable loan products and term, manage risk and compliance with ease, provide a seamless borrower experience and scale lending operations efficiently. We have fused all these capabilities together to be a brand that helps you streamline your lending process, reduce complexity, and increase productivity. Our goal is to empower you to focus on what matters most - growing your business and serving your customers.

We are recruiting to fill the position below:

Job Position: Head of Operations

Job Location: Abuja (FCT)
Employment Type: Full Time

Job Summary

• The Head of Operations is responsible for overseeing and managing the bank’s daily operational activities to ensure efficiency, compliance, risk management, and service excellence.
• This role includes managing branch operations, transaction processing, customer service support, back-office functions, and aligning operations with strategic business goals.

Responsibilities
Operational Management:

• Oversee end-to-end banking operations across branches and departments.
• Ensure efficient processing of transactions including payments, transfers, loan disbursements, cash handling, and clearing operations.
• Optimize processes for speed, accuracy, and cost-effectiveness.

Compliance & Risk Management:

• Ensure full compliance with regulatory requirements, internal policies, and external audit standards.
• Work with risk and compliance teams to implement effective internal controls and reduce operational risk.

Leadership & Team Management:

• Lead, mentor, and manage operations teams to achieve KPIs and service excellence.
• Drive staff development through training, performance management, and talent planning.

Customer Experience:

• Ensure high-quality customer support from an operational standpoint.
• Resolve escalated customer issues and streamline customer onboarding and servicing processes.

Technology & Innovation:

• Work with IT to implement and improve core banking systems, automation, and digital banking operations.
• Drive innovation and operational transformation through digitization and process reengineering.

Method of Application
Interested and qualified candidates should send their CV to: hr@ultravioletmfb.com using the Job Position as the subject of the mail.