Help Desk Officer Job at the International Institute of Tropical Agriculture (IITA)

The International Institute of Tropical Agriculture (IITA) is a not-for-profit institution that generates agricultural innovations to meet Africa’s most pressing challenges of hunger, malnutrition, poverty, and natural resource degradation. Working with various partners across sub-Saharan Africa, we improve livelihoods, enhance food and nutrition security, increase employment, and preserve natural resource integrity. IITA is a member of CGIAR, a global agriculture research partnership for a food secure future.

We are recruiting to fill the position below:

Job Position: Help Desk Officer

Job Location: Ibadan, Oyo
Contract: 3-year renewable contract

Duties

• Assist the Training Coordinator in monitoring beneficiaries’ progress at the state level. 
• Document and report timely any issues reported by beneficiaries under training.
• Organize resources so they are easy to locate.
• Document learnings and resilience of beneficiaries.
• Organize field visits to businesses (for entrepreneurship track) and employment sites (for agribusiness interns) and report all situations to the state coordinator, business Development and the Success Manager.
• Work with state coordinators, Business Success Manager and Business Development Officer to ensure pilot enterprises, agribusiness hubs and agribusiness parks are well functioning.
• Liaise with appropriate units within the I-Youth to ensure issues are addressed timely and ensure beneficiaries' satisfaction.
• Maintain accurate records of interactions with beneficiaries regarding their progress, problems and responses.
• Compile useful resources for beneficiaries and store them into an information bank
• Work with administrative officers and Procurement Officer to ensure all purchases are well done.
• Perform any other job-related task as may be assigned by the Supervisors.

Requirements                     

• B.Sc / HND in Agriculture Extension or Social Science-related courses with a minimum of five (5) years of experience performing similar role in a well-structured environment.

Competencies:
The ideal candidate must:

• Have good communication skills (writing, reading, and speaking).
• Have the ability to use basic Microsoft software (word, excel, PowerPoint).
• Have proven experience as an executive assistant or other relevant administrative support experience.
• Have strong multi-tasking abilities and problem-solving skills.
• Have the ability to work with little or no supervision.

Benefits

• We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.