Helpdesk Representative (Food / Retail) Job at So Fresh

So Fresh is a healthy food company with outlets across Nigeria. At So Fresh, we believe food should be fresh and close to nature as much as possible, hence we create tasty, fresh, delicious healthy food options.

We are recruiting to fill the position below:

Job Position: Helpdesk Representative (Food / Retail)

Job Location: Wuse 2, Abuja (FCT)
Employment Type: Full-time

Job Summary

• The Helpdesk Representatives serve customers by providing product and service information, resolving customers’ concerns, complaints and obtain feedback, as well as ensure sales are closed at the stipulated time.

Job Description

• Communicate courteously with customers by phone calls, emails, online and social media
• Assist customers to facilitate their choices and purchases of freshly processed products
• Set up new customers’ account or update existing customers’ details on Vend.
• Record details of customers’ complaints or grievance and the corrective actions taken in the customer complaint form
• Explore cold and warm calling to both new and existing customers to ensure customer retention
• Attend to customer suggestions, objections, complaints and gathers information on customers’ preferences, reactions and general feedback
• Provide pricing and delivery information to customers
• Build sustainable relationships and trust with customers through interactive communication
• Close sales at the promised time
• Ensure compliance to the Customer Service Protocol and OJTE Training Manual for Customer Service
• Adhere to the Customer service handbook and Customer Experience Standard Operating Procedure.

Requirements

• Minimum of OND, B.Sc, or HND Certificate in a relevant field
• 1 -2 years of experience in helpdesk/customer service in the food industry
• Working knowledge of customer service principles & practices
• Working experience in the QSR/Food industry in desirable
• Willingness to work on weekends.
• Possess excellent telephone etiquette
• Ability to always remain professional and courteous with customers
• Computer literacy is highly required
• Candidate must live close to the desired work location: Wuse 2.