Helpdesk Support Officer

Tranter IT Infrastructure Services Limited (TITIS) was founded in 2004 and offers flexible IT support, expert training and professional IT project delivery. We support small, medium and large-sized organizations throughout West Africa. TITIS helps clients improve organizational and individual performance by leveraging on well- designed and managed IT infrastructure, backed by expert IT support and training.

We are recruiting to fill the position below:

Job Position: Helpdesk Support Officer
Job Location: Lagos

Job Requirements

• A Graduate Degree in Computer Science, Engineering or related discipline with an IT focus.

Certifications:

• A+, MCSE, MCSA, MCITP, CCNA is a plus.

Specific Work Experience:

• End User services experience.
• Work experience in a related industry setting (cement, aggregate, ready-mix) is a plus.
• Broad technical computer maintenance and repairs, email, printer
• Understanding of IT services, technology and solutions is a plus.

Technical/Functional Skills:

• Ability to interact with colleagues within IT and other departments.
• Deep understanding of running IT services in regards to technology and processes.
• Strong analytical, design and development skills including troubleshooting and integration of IT services..

Behavioral/Managerial Competencies: 

• Strong customer / end-user / client service orientation.
• Highly self-motivated and directed.
• Keen attention to detail.
• Capability for problem solving, decision making, sound judgment, assertiveness.
• Ability to communicate openly and effectively with IT management, Business Units management, with other IT managers, with staff, and with many diverse constituencies.
• Ability to work decisively under heavy workload considering the criticality, urgency and extended work hours required to ensure availability of the service in accordance to service level commitments.

Linguistic Skills:

• English.

Mobility Requirements (time spent travelling internationally, nationally etc.):

• National travelling to plants and offices.

Application Closes on
26th October, 2017.