HMO / Client Relations Officer Job at Lily Hospitals Limited

Lily Hospitals Limited, established since 1986 remains one of the foremost hospitals in Nigeria and within the South-South region of the country. It is the first private hospital in Nigeria to achieve ISO 9001:2000 quality management system certification from the Standards Organization of Nigeria (SON). Also we areconsistently committed to high standards; continuous improvement, service excellence, organizational citizenship, and outstanding work ethics.

At Lily hospitals, weare consistently committed to high standards; continuous improvement, service excellence, organizational citizenship, and outstanding work ethics. running residency training programs in family medicine and radiology. Lily Hospitals is also involved in housemanship training, internship training in Pharmacy and Radiology. We have multiple locations in Benin, Warri, Okuokoko etc.

We are recruiting to fill the position below:

Job Position: HMO / Client Relations Officer
Job Location: Warri, Delta
Employment Type: Full-time

Job Summary

• The HMO/Client Relations Officer will manage daily HMO operations, ensuring timely approvals, accurate billing, and excellent client service delivery across all touchpoints.

Responsibilities

• Obtain and track HMO approvals promptly.
• Ensure accurate billing and claims processing.
• Maintain proper documentation and follow-up on pending requests.
• Liaise with service units to resolve client issues efficiently.
• Monitor client satisfaction and escalate concerns as needed.
• Support reconciliation and timely invoice roll-out.
• Contribute to achieving departmental KPIs.

Requirements

• BSc/HND in a relevant field.
• Minimum of one (1) year of experience in a similar role.
• Proficiency in Microsoft Office applications.
• Strong organizational skills and attention to detail.
• Excellent communication, interpersonal, and people management skills.
• Must reside in Warri, Delta State or its environs.

Benefits:

• Competitive salary based on experience.
• Health insurance and other benefits package.
• Opportunities for career growth and professional development.
• A supportive and collaborative work environment.

Method of Application
Interested and qualified candidates should send their CV and credentials to: recruitment@lilyhospitals.net using the Job Position as the subject of the mail.