Hospitality Manager Job at CVM Career Company

The CVM Career Company - Our client, Redeemers Health Village (RHV) is a leading faith-based healthcare facility located in Redemption City, along the Lagos-Ibadan Expressway.

They are recruiting to fill the position below:

Job Position: Hospitality Manager
Job Locations: Lagos and Ogun

Job Summary

• We are committed to delivering holistic, patient-centered care and maintaining a serene healing environment. 
• As part of our ongoing growth, we are seeking a qualified and experienced Hospitality Manager to lead and enhance the quality of our non-clinical services. 

Position Overview

• The Hospitality Manager will play a critical role in ensuring that patients, visitors, and staff experience the highest standard of comfort, cleanliness, service, and overall hospitality within the hospital environment. 
• The ideal candidate will have 5–8 years of experience in hospitality or healthcare settings and possess strong leadership and customer service skills. 

Key Responsibilities

• Oversee the day-to-day operations of all hospitality services, including housekeeping, food & beverage, portering, and front-of-house services. 
• Ensure that cleanliness, ambience, and comfort within patient areas meet healthcare and hospitality standards. 
• Manage vendor relationships for hospitality supplies and services, ensuring compliance with safety and hygiene regulations. 
• Train, motivate, and evaluate hospitality staff to maintain high performance and customer focus. 
• Respond promptly to patient and visitor concerns or feedback regarding hospitality-related matters.
• Supervise hospitality teams to maintain exceptional service delivery across all departments. 
• Develop and implement quality assurance systems to regularly evaluate guest and patient satisfaction. 
• Coordinate with clinical and administrative departments to ensure seamless service delivery and patient-centered care. 
• Ensure compliance with infection prevention and control protocols in line with hospital policies. 
• Support in planning and execution of official hospital events and special engagements. 

Requirements

• Degree in Hospitality Management, Business Administration, Healthcare Management, or a related field is an advantage. 
• 5 - 8 years of proven experience in hospitality management, preferably within a healthcare or hotel environment. Strong leadership, communication, and interpersonal skills. 
• Demonstrated ability to manage large teams and service functions. 
• Understanding of patient care standards and infection control practices.
• Ability to work in a fast-paced, high-demand environment.

Method of Application
Interested and qualified candidates should send their CV and Cover letter to: careers@redeemershealthvillage.org using the Job Position as the subject of the mail.