Customer Service Representative Job at PalmPay

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting suitable candidates to fill the position below:

Job Position: Customer Service Representative

Job Location: Abuja

Job Description

• Palmpay is looking for a customer service representative to join our team in our Abuja Office.
• This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.
• The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities
The Contractor shall work as an Agent Support Officer to carry out the following responsibilities:

• Retrieval of POS terminals for walk-in agents
• Facilitate coin redemption transactions for walk-in agents, ensuring accuracy and compliance with company policies
• Coordinate the retrieval and replacement of faulty terminals for walk-in agents, ensuring minimal disruption to agent operations
• Identify and report trends and recurring issues to improve operational efficiency and customer satisfaction
• Maintain accurate records of coin transactions and reconcile discrepancies as needed
• Address inquiries and concerns from walk-in agents regarding POS terminals and coin redemption services
• Provide technical assistance and guidance to agents to optimize their use of POS terminals
• Generate reports on repair activities, coin transactions, and agent support services as required
• Other assigned related duties by the Line Manager.