Hotel Front Office Agent Job at Royal Residence

Royal Residence Lagos by Design Union is a 5 - Star boutique hotel located on Victoria Island. It has a lot of offerings to give its guests including a spa, gym, restaurants, and an affiliate business club within the premise of the hotel facility.

We are recruiting to fill the position below:

Job Position: Hotel Front Office Agent

Job Location: Victoria Island, Lagos
Employment Type: Full-time


Job Summary

  • To promote the hotel brand in order to increase individuals, and groups and achieve the targeted occupancy in Room and Food and Beverage revenue by maintaining a friendly, cheerful, and eager-to-help demeanor to all guests all the time.
  • Welcome and greet guests as they walk into the hotel facility.
  • Book hotel rooms over the phone and they do as much as tidying the lobby, making sure it looks presentable.
  • Ensure the registration book is signed by each guest in the hotel and their details are well filed.
  • Responsible for coordinating other hotel workers like bar and kitchen staff, bellmen, doormen, and janitorial staff, in order to ensure that all guest needs are met.
  • Check in the guests in their respective rooms. And upon their departure, the hostess also checks them out.
  • Respond to guests' inquiries courteously.
  • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
  • Follow, respect, and implement all policies and procedures of the hotel and department.
  • To have the comprehensive, accurate, and relevant product knowledge and provide it on a timely basis to clients and potential clients of the hotel through the approved means of communication.
  • Adhere to all Fire, Life, Health, and Safety policies and procedures of the hotel.

Requisite Qualifications / Experience

  • B.Sc / HND in Hospitality, Hotel Management or any relevant course of study.
  • Minimum of 2 years of experience in a similar position.
  • 5 Star / Luxury hotel working experience is an added advantage.
  • Must be computer literate, internet suave, possesses basic knowledge in Microsoft Office suites and any hotel management software.
  • Ability to multitask and learn in a fast pace environment.
  • Required Skills / Attributes
  • Must have good communication skills; both oral and written.
  • Must be presentable, professional, and confident in the discharge of duties.

Method of Application
Interested and qualified candidates should send their CV to: hr@designunion.biz using the Job Position as the subject of the mail.




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