HR BUSINESS PARTNER NEEDED IN LAGOS


Our client in the Telecommunications industry is looking to fill up the role of an HR Business Partner. Do you have great people skills and good interrelationship skills? Do you work excellently with people while performing key HR roles? Are you innovative and a team player? If yes, you are just the candidate we seek. Please find more details for HR Business Partners needed in Lagos.

Job Summary

The HR Business Partner would resolve employee queries. He/She is required to comply with Human Resources Service delivery SLA standards and provide support for transactional activities and benefits administration for all members of staff. The HR Business Partner is required to be a great team player with good leadership skills.

Location: Lagos

Job Description

  • Provide general administrative support to the company’s employees

  • Communicate and work effectively with Supervisor to resolve issues that affect the achievement of the SLA standard

  • Provide support to HR staff in the usage of HR helpdesk systems while adhering to HR Service Desk Operation manual queries resolution process and procedures.

  • Escalate queries to the Supervisor as necessary. Keep enquirers informed of progress made with their requests

  • Check before capturing and processing employee requests (System activation, SIM Activation, ID Permit, Work Station, Airtime Credit Management, Cell Phone Subsidy, etc)

  • Provide Service Desk Report to Employee Services Manager weekly.

  • Relate excellently with diverse employee enquiries and ensure prompt resolution of issues/queries

  • Build active and healthy relationships with employees at all levels in line with the company’s values

  • Provide assistance in projects and research as required by line manager. This includes compiling statistical data in respect of the use of HR Service Centre services.

  • Liaise with employees to complete Service Satisfaction Survey in respect of queries logged on HR helpdesk.

  • Stay updated on trends and news making waves in the ICT/Digital industry and provide the team with necessary information as frequently as possible

  • Log all employee calls on remedy and ensure prompt escalation of issues.

  • Optimize processes within the Unit/Department in line with the value creation philosophy of the company. This includes taking initiatives and making recommendations for growth

  • Identify and leverage on new business opportunities

  • Enhance the company’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions etc.

  • Sustain the right organisational culture and behaviors by demonstrating the vital behaviours every time.

  • Seek continuous self development professionally, while sharpening your skills and capabilities in an evolving digital space



 

Qualifications

  • Minimum of 1 year post degree experience in a small or medium organization

  • Experience in a Customer service/HR environment preferably

  • Candidate must be fluent in English Language


 

Skills Requirement

  • Excellent communication skills (Oral and writing)

  • Must have excellent interpersonal skills

  • Ability to multitask

  • Ability to persuade and convince

  • Proficiency in the use of Microsoft office tools